ISO 10002 Complaints Management System Provides guidance on the process of complaints handling which includes planning, design, operation and maintenance of complaint management within an organization. The complaints handling process described is suitable for use as one of the processes of an overall quality management system. The International standard provides a framework that the information obtained through the complaints handling process can lead to:

• Improvement in products and processes
• Redressal of complaints
• Improve the reputation of organization

Complaint Management System compliant to ISO10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors and is applicable to all types of organizations irrespective of size, nature or geography such as Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Devices etc.

Complaint Management System is a Guideline Standard. Therefore it is issued by URS as compliance certification.